Patch Repair

Mending is better than ending: give your kit a new lease of life with our Patch Repair. Our expert Repair Heroes team are on hand to patch most outdoor gear be it a jacket, tent or rucksack. If there's a hole to be patched we'll patch it.

Advice from our Repair Heroes

"We do both heat patches and sewn patches at our Repair Stations. A heat patch is ideal for a small tear (2 inches or less) in a down or synthetic jacket, or a waterproof. For anything made from a stretch fabric or natural fibre (e.g. cotton or denim) a sewn patch would work better. Also for a more complex or larger tear, a sewn patch is going to be more robust on any fabric.

If it's a down jacket that you need repairing, make sure to order two patches as we need to patch both the inner and outer of the jacket.

It helps us repair your kit more quickly if you can let us know specifics about what kind of patch you're after. For example, do you want a close match, a contrast patch or have any special requests? Just pop a note in with your order."

Bea, Alpkit Betws-y-Coed Repair Hero

How it works

Only available for UK customers. When we've received your kit, we might contact you to discuss the repair. If you have any questions before sending us your gear, don't hesitate to call the Betws-y-Coed Repair Station on 01690 507307.

How to send us your item

1. Order your repair service online.
2. Make sure your kit is clean and package your repair
3. Package your item.
4. Include your order number and contact details in the package. You can find your order number on your order confirmation email.
5. Include any notes or sketches to help us understand what work you want done
6. Send your package to our team in the Betws-y-Coed Store

Alpkit Repairs
Former Chapel
Holyhead Road
Betws-y-Coed
Gwynedd
LL24 0BW

Take advantage of our free postage service and send your item with DPD

Once you have filled in your details you will be given the option to generate a QR code and print your label in a drop off location, or print your own label and drop it off at a DPD drop off location. There are over 11,000 DPD Parcel Shops around the country.

Visit our DPD Repairs portal

Take advantage of our free postage service and send your item with Royal Mail

Once you have filled in your details you will be given the option to generate a QR code and print your label in a drop off location, or print your own label and drop it off at a Post Office.

Visit our Royal Mail Repairs portal

We've currently got a 7-8 week lead time on our repairs service.