Frequently Asked Questions
Everything you need to know about our outdoor gear and services
What is the Alpkit Alpine Bond?
The Alpine Bond is our world-class guarantee. If any of our products fail due to a manufacturing defect, we will repair, replace, or refund it. If you damage it yourself, we offer a cost-effective repair service to keep your gear in action.
How long does shipping take for UK and international orders?
Standard UK delivery typically takes 2-3 working days. International shipping times vary by location but generally arrive within 5-10 working days. Express options are available at checkout.
What is your return policy?
We offer a 123-day return period. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange, no questions asked.
Do you offer a repair service for worn-out gear?
Yes, sustainability is core to our mission. Our Repair Stations can fix zips, patches, and tears on most outdoor clothing and equipment, regardless of the brand, to help reduce environmental waste.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking link. You can use this link to monitor your package's journey directly on the courier's website.
Are your products ethically sourced?
Absolutely. As a certified B Corp, we meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.